Refund Policy

RETURN POLICY

Last Updated: August 12, 2026

ORDER CONFIRMATION & POLICY ACKNOWLEDGMENT

By placing an order through Wendy's Style, you acknowledge that you have reviewed and understood this Return & Refund Policy.

By completing your purchase, you agree to:

  • Review and follow the return requirements and applicable return period.

  • Follow the return instructions provided by our customer service team.

  • Understand that return shipping costs may apply depending on the reason for the return.

  • Provide accurate order and contact information when requesting a return.

In the event of a payment dispute or chargeback, we may provide relevant order information, shipping records, tracking information, and customer communications to the applicable payment provider or financial institution where permitted by law.

RETURNS

If you are not completely satisfied with your purchase, you may request a return for eligible items within 30 days of delivery, provided that the requirements below are met.

ELIGIBILITY REQUIREMENTS

To be eligible for a return:

  • The item must be unused and unworn.

  • The item must not have been washed, altered, or damaged after delivery.

  • The item must be returned in its original condition.

  • The item should include its original packaging and any applicable tags.

  • The product may have been reasonably inspected or tried on, but it must not show signs of use beyond normal inspection.

  • The customer is generally responsible for return shipping costs unless the item was received defective, damaged, or incorrect.

Returns that do not meet these requirements may be refused or may be subject to a partial refund where permitted by applicable law.

Once your return has been received, we will review the item and process the eligible return within approximately 7 business days.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

HOW TO REQUEST A RETURN

To request a return, please follow these steps:

1. Contact us

Email info@wendysstyle.com within 30 days of receiving your order.

2. Provide your order information

Please include:

  • Your order number

  • Your full name

  • The email address used for the order

  • The reason for your return

  • Photos of the item if it is defective, damaged, or incorrect

3. Wait for our instructions

Please do not send your item back before receiving return instructions from our customer support team.

We will provide you with the appropriate return information and instructions once your request has been reviewed.

4. Ship your return

Once your return has been approved, send the package according to the instructions provided by our team.

We strongly recommend using a shipping service that provides tracking and keeping your proof of shipment until your return has been completed.

Unauthorized returns or packages sent to an address that has not been provided by our team may not be accepted.

DEFECTIVE, DAMAGED, OR INCORRECT ITEMS

We want you to receive your order in good condition.

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible at:

info@wendysstyle.com

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs showing the problem

  • A short video where appropriate

After reviewing the information, we may offer an appropriate resolution, which may include:

  • A replacement item, subject to availability

  • A refund

  • A return without requiring you to pay return shipping, where applicable

Replacement orders are generally processed within 7–14 business days after the issue has been verified, although delivery times may vary.

REFUNDS

Once your returned item has been received and inspected, we will notify you whether your return has been approved.

If approved, the applicable refund will be issued to the original payment method used for the purchase, unless otherwise required by applicable law or agreed upon with you.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

Original shipping charges may be non-refundable unless the return is due to an error on our part, a defective product, or another circumstance where applicable law requires otherwise.

LOST OR UNCLAIMED PACKAGES

If your package appears to have been lost during transit, please contact us at info@wendysstyle.com and provide your order number and tracking information.

We will review the shipment and, where appropriate, work with the shipping carrier to investigate the issue.

If the carrier confirms that a package has been lost, we may provide a replacement or refund depending on the circumstances and applicable shipping terms.

If a package is returned because:

  • The shipping address provided by the customer was incorrect or incomplete;

  • The recipient refused delivery;

  • The package was not collected within the carrier's holding period; or

  • The customer otherwise failed to accept delivery;

additional shipping or handling costs may apply where permitted by applicable law.

Any applicable deduction will be communicated to you before the refund is processed.

ORDER CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible at:

info@wendysstyle.com

Because orders may enter our fulfillment process shortly after being placed, we cannot guarantee that a cancellation request can be completed before shipment.

If your order has already been shipped, it generally cannot be cancelled while in transit. Once the package has been delivered, you may request a return in accordance with the requirements of this policy.

Nothing in this section limits any cancellation or withdrawal rights that may apply to you under mandatory consumer protection legislation.

CHARGEBACKS AND PAYMENT DISPUTES

If you experience a problem with your order, we encourage you to contact Wendy's Style before initiating a chargeback or payment dispute.

Our customer support team will make reasonable efforts to investigate and resolve the issue.

If a chargeback or payment dispute is initiated, we may provide relevant documentation to the payment processor, bank, or financial institution handling the dispute.

This documentation may include:

  • Order confirmation

  • Order details

  • Payment information relevant to the transaction

  • Shipping confirmation

  • Tracking information

  • Delivery confirmation

  • Customer communications

  • Information relating to a return or refund request

Our goal is always to resolve legitimate customer concerns fairly and efficiently.

IMPORTANT INFORMATION

  • Return shipping costs are generally the customer's responsibility unless the item is defective, damaged, incorrect, or applicable law requires otherwise.

  • We recommend using a tracked shipping service when returning an item.

  • Items that have been worn, washed, altered, damaged, or otherwise used beyond reasonable inspection may not qualify for a return.

  • Products subject to hygiene or health considerations may be subject to additional return restrictions where permitted by applicable law.

  • Delivery delays caused by shipping carriers, customs authorities, weather, or other circumstances outside our reasonable control are not considered a product defect.

  • Any return restrictions described in this policy are subject to applicable consumer protection laws and do not override mandatory legal rights.

CONTACT US

If you have questions about returns, refunds, exchanges, damaged products, or this Return Policy, please contact our Customer Support Team:

Wendy's Style
Email: info@wendysstyle.com

We are happy to assist you with your return request.

Let op: ik heb hier bewust een paar dingen uit de originele policy aangepast in plaats van alleen “Ciara Boutique” → “Wendy's Style” te vervangen. Met name de zin “You may cancel your order within 30 days of receipt under Canadian consumer protection law” heb ik niet overgenomen als algemene regel. Er is namelijk niet één algemene Canadese 30-dagen-annuleringsregel die je zomaar voor iedere online kledingverkoop kunt claimen. Ook heb ik de vaste $35 CAD deduction verwijderd; zo'n bedrag moet daadwerkelijk overeenkomen met jouw bedrijfsvoering en toepasselijke wetgeving.

Ook de zin over het “central warehouse in Asia” heb ik verwijderd. Als je daadwerkelijk vanuit Azië verzendt, kunnen we dat later correct en transparant in je shipping/return policy verwerken.

Stuur de volgende policy maar door; ik houd Wendy's Style en info@wendysstyle.com aan.